Original FAQ & Policies
Welcome to The Custom Cactus!
Hey y'all! I'm so happy you're here. Here's a few things about my shop to keep in mind.
- Most items are made to order. Each picture shown is the original art work and will be recreated.
- Please be sure to read each listing and contact me with any questions before purchasing.
- Everything in my shop is handmade by me and should be treated as such.
Turn Around Time?
- Made To Order and Custom Tumblers can take anywhere from 6-8 weeks (times vary and can change depending on product demand) to complete. This does not include shipping time.
- Ready to Ship (RTS) Tumblers will ship 1-2 weeks after purchase.
- Accessories will ship from 1-2 weeks after purchase.
Please be sure to check the processing time on each specific item you are interested in.
Please note that digital downloads may be used to create items for resell but the file itself shall not be sold to others.
Care of Product?
Please follow all care instructions.
- Hand wash only
- Not microwave safe
- Not dishwasher safe
- Don’t leave in hot cars and/or in high temps
- Don’t drop
These sparkly cactus buds are handmade and should always be treated as such. Although they are durable they have the potential to break or ruin when care instruction aren’t followed. Once the item is in the buyers possession I cannot be held accountable for any damage.
Do You Take Custom Orders?
Yes! Each item is customizable. Also, if you don't see something you like but love my work you can contact me HERE so that I can make your awesome ideas come to life!
What Brand of Tumbler Do You Use?
I primarily use The Steel Magnolia Brand.
I'm Local. Can I Pick Up My Order to Save on Shipping?
Yes, you may select Local Pickup at checkout to pick your order up from TimberlakeHealth and Wellness. You’ll receive an email when your item is ready for pickup. Please keep in mind we drop off items once a week. This may cause a delay in processing times. Remember, I do NOT allow local pickup at my residence. Pickup must be scheduled at Timberlake Health & Wellness - Lynchburg, VA.
Can I Make a Change to My Order?
Changes such as shipping address, customization or cancelling cannot be made. Unfortunately I cannot make any changes or cancel an order after it has been placed.
The minimum purchase requirement to utilize Sezzle is $55.00.
I so appreciate your business and support.
- Katelyn, Shop Owner/Artist